Trust & Safety
Trust and safety, built into every booking.
Verified hosts and creators, protected payments, and clear rules — from checkout to check-out.
Verification & protection
Host verification
Trade license, ID, and address checks before any listing goes live in Dubai.
Creator Pro verification
Portfolio review, references, and a short video interview for every Pro creator.
Damage deposit
Optional refundable deposit per booking, held securely and released after check-out.
Secure payments
PCI DSS payments via Paymob. Funds held until check-in, released to hosts weekly.
UAE compliance
Built to the current UAE regulatory framework for media production and creator services.
Media Law 2025 permits
Guidance and permit uplift for commercial shoots that fall under UAE Media Council rules.
DET e-Permit roadmap
Direct e-Permit filing for Dubai commercial venues on our Q4 2026 roadmap.
PDPL compliance
UAE Personal Data Protection Law aligned — lawful basis, retention, deletion, and export.
Dispute resolution
- 1. Report
Flag the issue in the booking thread within 24 hours.
- 2. Freeze
We pause the payout while both sides share evidence.
- 3. Review
Trust team reviews and proposes a fair resolution in 48 hours.
- 4. Resolve
Refund, credit, or release — per policy and evidence.
Booking insurance — coming soon
We're onboarding a UAE-licensed partner to add optional booking insurance for hosts and guests in Phase 2.
Our policies at a glance
10 documents that govern the platform
Terms of Use
The master agreement that governs every account, listing, booking, and payment on the Platform.
Read full policyCancellation Policy
Clear rules on when bookings can be cancelled, who pays, and how refunds are calculated.
Read full policyDamage Deposits
How deposits are collected, held, and released, plus the claims process for damage or loss.
Read full policyDispute Resolution
A four-step process for reporting issues, freezing payouts, and reaching a fair resolution.
Read full policyInsurance
Risk tiers, minimum COI coverage, and when insurance is required before a booking proceeds.
Read full policyMajor Disruptive Events
What qualifies as an MDE, how to claim within 72 hours, and full refund or rebooking rights.
Read full policyProhibited Activities
Absolute and conditional restrictions on content, conduct, events, and substances on the Platform.
Read full policyTrust & Safety Enforcement
Reporting channels, triage priorities, and our colour-coded enforcement ladder for violations.
Read full policyPrivacy Policy
How we collect, use, and protect your personal data. PDPL-compliant. You can access, correct, or delete your data at any time.
Read full policyFees Schedule
Coming soon14% platform fee per booking. 11% deducted from the host or creator's payout, 3% added to the client's checkout. No hidden charges.
Read full policyAll documents are part of the Peer Creators Policy Pack v2.1, effective 14 August 2026. The Policy Pack comprises the Terms of Use, seven Incorporated Policies, the Privacy Policy, and the Fees Schedule. Peer Creators FZ-LLC · Licence 107476 · IN5 Tech Incubator, Dubai.